Fair Use Policy

Acemycourse.net provides an online platform where we connect you with tutors for tutoring purposes, editing, and business writing services. The company encourages and expects fair use of our services.

At Ace My Course INC, we are committed to delivering high-quality tutoring, consulting, editing, and proofreading services. By engaging with our services, you agree to the terms outlined in this policy.

1. General Refund Policy

Due to the personalized and time-sensitive nature of our services, we maintain a strict refund policy designed to be fair to both our clients and our team members who allocate time and resources upon engagement.

1.1 Full Refund Eligibility

A full refund is only applicable if:

      • A written refund request is submitted within 7 calendar days of purchase of our tutoring and editing services.

    1.2 Partial Refund Eligibility

    A partial refund may be considered under the following circumstances:

        • The request is made between 8–14 calendar days from the date of purchase, and

        • Less than 25% of the service has already been completed by our professional tutors.

      Partial refunds, if granted, will be subject to a 25% administrative fee to cover operational costs incurred.

      2. Non-Refundable Services

      The following services are strictly non-refundable:

          • Any service engagement exceeding 14 days from purchase.

        Once these services are engaged, they are considered consumed, regardless of whether you use the tutoring service or not due to a change of mind.

        3. Service Hold and Resumption

        If a client chooses to pause or defer service after initiation:

            • The service credit remains valid for up to 24 months from the original purchase date.

            • Clients may resume at any time within this period at no additional cost.

            • After 24 months, the service will be considered expired and non-refundable.

          4. Dispute Resolution Policy

          We stand behind the quality of our services and aim to resolve concerns professionally.

          4.1 Internal Dispute Handling

              • Allow 7–10 business days for internal review and resolution.

              • We prioritize fair and timely resolutions and maintain full documentation of all service timelines, deliverables, and communications.

            By choosing to use our service, you agree to the terms and conditions and that you will not hold our tutoring service or tutors legally or financially responsible for anything in the future.

            4.2 Legal Escalation

            By using our service, you agree that you will not hold Ace My Course INC, or its tutors, legally or financially responsible for any future claims or liabilities.

            5. Important Notes

                • By proceeding with payment, the client agrees to this Refund & Dispute Policy in full.

                • All clients are advised to review this policy thoroughly before purchase.

                • Documentation, communication logs, and progress reports may be used as references if any disputes arise that fall outside the scope of this policy.

              6. Contact Us

              For questions, refund requests, or disputes/complaints, please contact us at:

              Ace My Course INC
              📧 Email: contact@acemycourse.net
              📞 Phone: (408) 461–8123
              🕘 Office Hours: Monday–Friday, 9 AM–6 PM PST