COMM 4001 Week 4 The Power of Language
COMM 4001 Week 4 The Power of Language
The author, a Program Manager at a hospital, was tasked with giving a tour to two new employees, a Social Worker and a Care Coordinator. During the tour, the author introduced the new hires to the Discharge Planning Nurse, who made an inappropriate and insensitive comment about the Care Coordinator’s height. The Care Coordinator was offended and walked out of the office.
The author apologized to the Care Coordinator and attempted to mediate the situation with the Discharge Planning Nurse, but the nurse refused to apologize. The incident was reported to the Care Coordinator’s manager, who acknowledged the comment was inappropriate and assured an apology would be given. Later, the Care Coordinator confided in the author that she was transgender and had heard similar comments before.
COMM 4001 Week 4 The Power of Language:
The hospital promotes diversity and inclusion, and the author believes that education and intercultural communication could have prevented the situation. The author is waiting for the outcome of the incident.
The situation at the hospital occurred when the author, who is a Program Manager, was tasked with giving a tour to two new employees, a Social Worker, and a Care Coordinator. During the tour, the author introduced the new hires to the Discharge Planning Nurse, who made an inappropriate and insensitive comment about the Care Coordinator’s height. Unfortunately, the Care Coordinator was offended by the comment and walked out of the office.
Realizing the gravity of the situation, the author immediately apologized to the Care Coordinator and attempted to mediate the situation with the Discharge Planning Nurse. Unfortunately, the nurse refused to apologize, which escalated the situation. In response, the incident was reported to the Care Coordinator’s manager, who acknowledged that the comment was inappropriate and assured an apology would be given.
COMM 4001 Week 4 The Power of Language:
After the incident, the Care Coordinator confided to the author that she was transgender and had heard similar comments before. This information was significant because the hospital promotes diversity and inclusion, and the author believes that education and intercultural communication could have prevented the situation from occurring in the first place.
As a Program Manager, the author understands the importance of creating an inclusive environment where all individuals are respected, regardless of their gender identity, race, ethnicity, religion, or sexual orientation. The hospital has a duty to ensure that its employees are trained and educated on how to interact with people from diverse backgrounds.
The author is now waiting for the outcome of the incident. It is important to ensure that all employees understand the gravity of their actions and words, and that appropriate measures are taken to prevent similar situations from occurring in the future. The hospital has a responsibility to promote a culture of inclusion, and it is up to everyone to uphold this culture.
References:
3.2 Functions of Language – Communication in the Real World. (2016, September 29).
Pressbooks.
DiversityandInclusion|Ascension.(n.d.).Ascension.
https://www.ascension.org/Our-Mission/Diversity-and-Inclusion
