COM 3700 Week 10 Conflict Negotiation and Resolution
COM 3700 week 10 Conflict Negotiation and Resolution
Conflict negotiation and resolution are crucial in any situation where two or more groups of people recognize themselves as interdependent and need to handle a conflict that arises. Negotiations involve exchanging a series of offers to claim as much value as possible for oneself or to restore relationships between the parties involved. Negotiators use two opposing strategies, distributive and integrative, to achieve their goals. Distributive strategies focus on claiming value, while integrative strategies focus on discovering value.
To achieve successful negotiations individuals must avoid cognitive biases and strategies that could interfere with the achievement of agreements based on the interests and leverage of the parties involved. Therefore, it is essential to learn prosocial or cooperatively motivated negotiations, understand the outcomes for each other, and maximize positive energy and direction between parties.
Maintaining a consistent level of motivation and applying social motives is another critical aspect of maintaining successful negotiations. For example, in a conflict between friends, it is crucial to use empathy skills, patience, and communication skills to understand each other’s perspectives and avoid damaging the friendship.
COM 3700 week 10 Conflict Negotiation and Resolution
In one instance, a conflict between two friends arose from a disagreement between a guy engaged to one friend and a close friend of the other. The guy was lying to his fiancé about cheating on her with multiple women, and the other friend, who knew the truth, tried to interfere to protect her.
However, the friend could have used interpersonal skills, such as patience, communication skills, and empathy, to deal with the situation’s conflict resolution instead of shouting at the guy. The friend did not understand the guy’s perspective, and the guy believed that the friend was only trying to defend his other friend, making him distant from the friend.
In this situation, the friend could have avoided cognitive biases and strategies that interfered with the achievement of agreements based on the interests of all parties involved. The friend could have communicated with the engaged couple to understand their perspectives and applied empathy to understand the guy’s perspective.
COM 3700 week 10 Conflict Negotiation and Resolution
In hospitals, some physicians show favoritism towards patients due to financial purposes, leading to conflicts between patients and physicians. Some physicians symbolize their elderly patients as “crocks,” making patients feel undervalued and unimportant.
This is a cognitive bias that interferes with the achievement of agreements between physicians and patients based on the patient’s interests and needs. By recognizing this cognitive bias, physicians can apply empathy skills and understand the perspectives of their elderly patients and avoid showing favoritism.
In conclusion, conflict negotiation and resolution are essential in any situation where two or more groups of people need to handle a conflict that arises. Successful negotiations require individuals to avoid cognitive biases and strategies that could interfere with the achievement of agreements based on the interests and leverage of the parties involved.
COM 3700 week 10 Conflict Negotiation and Resolution
Applying interpersonal skills, such as empathy, patience, and communication skills, is crucial in conflict resolution to understand each other’s perspectives and achieve agreements based on the interests and needs of all parties involved. In any situation, recognizing and avoiding cognitive biases is crucial in maintaining successful negotiations and achieving mutually beneficial outcomes for all parties involved.
References
Brett, J.M., (2001). Negotiating Globally: How to Negotiate Deals, Resolve Disputes, and make
Decisions Across Cultural Boundaries. [John Wiley & Sons, Inc.].
Retrieved from
Brett, J., & Thompson, L., (2016). Negotiation: Organizational Behavior and Human Decision
Processes. Kellogg School of Management, 130(0), 68-79. Retrieved from https://www
sciencedirect-com.library.capella.edu/science/article/pu/S0749597816303648
Halpern, J., (2001). From Detached Concern to Empathy: Humanizing Medical Practice.
[ProQuest eBook Central]. Oxford University Press, Inc.
Retrieved from
https://ebookcentral-proquest-com.library.capella.edu/lib/capella/detailaction?doclD=3053611
