COM 1250 Assessment 2 Writing Email
Written Communication: Writing an Email
Memorandum (Memo)
To: Sara Thompson, Customer
From: Capprem Fuzz, Customer Service Specialist
Date: October 12, 2019
Subject: Resolution for Delayed Shipment
Dear Sara,
I trust this email reaches you in a state of good health and positive well-being. My name is Capprem Fuzz, and I am a dedicated Customer Service Specialist at XYZ Inc. Today, I am reaching out to you to address the issue you recently encountered with the delay in your shipment from Printable.
COM 1250 Assessment 2 Writing Email
First and foremost, I want to express my sincere apologies for any inconvenience this delay may have caused you. At XYZ Inc., we deeply value our customers, and their satisfaction is our topmost priority. Please rest assured that your business is highly appreciated, and we are committed to ensuring that you have the most exceptional experience when working with us.
Upon learning of the delay, I took immediate action to resolve the issue and prevent any future occurrences. I have been collaborating closely with our efficient shipping department to expedite the delivery of your order. As a token of our understanding and gratitude, we will be refunding the shipment cost to you.
Our objective is to have your shipment delivered to your doorstep no later than Wednesday, with Thursday being the absolute latest. To expedite the process, we have utilized our reliable and expedited shipping services. In a separate email, I will provide you with a comprehensive confirmation and tracking number, enabling you to effortlessly stay updated on the progress of your shipment.
COM 1250 Assessment 2 Writing Email
Once again, I want to convey my deepest apologies for the inconvenience caused by this delay. Your satisfaction means the world to us, and we are here to address any questions, concerns, or additional assistance you may require regarding your shipment or any other matter. Feel free to contact me at your convenience without any hesitation.
Thank you for your unwavering patience and understanding throughout this process. Your continued support and loyalty are invaluable to us, and we remain committed to delivering nothing short of exceptional service.
Best regards,
Capprem Fuzz
Customer Service Specialist
XYZ Inc.
Email: capprem.fuz@gmail.com
Phone: (123) 456-7891 ext. 772
